FAQ

Frequently Asked Questions

1. What materials are your products made from?

Our products are made from natural, sustainable materials such as bamboo, organic cotton, and other biodegradable alternatives. We avoid plastics and harmful chemicals.

2. Are your products safe for daily use?

Yes! All Ecorealm products are tested for safety and are free from harmful substances. They are designed for everyday use by the whole family.

3. How long does delivery take?

Standard delivery within India takes 5–7 business days. Please refer to our Shipping Policy for more details.

4. Do you offer free shipping?

Yes, we offer free shipping on all orders above ₹999. A flat fee of ₹99 applies to orders below this amount.

5. Can I return a product?

Yes, most items can be returned within 7 days of delivery if unused and in original packaging. Please visit our Returns & Refund Policy page for details.

6. How do I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS.

7. Are your products suitable as gifts?

Absolutely! Our eco-friendly products make thoughtful and meaningful gifts. Look out for gift bundles on our store.

8. How can I contact you?

You can reach us through our Contact page. We typically respond within 1–2 business days.